1. Can I order by mail?

Yes. You can order by mail. Send check, money order, cash, or credit card information to :

Beaver Valley Software
P.O. Box 501
Darlington, PA 16115-0501

We DO NOT recommend using the mail to send us Cash or your credit card number. We will not be held accountable for lost cash or credit card information.

We highly recommend using PayPal for your credit card payments. It is safe, secure, and you'll get delivery of your downloadable purchases as soon as they transmit us the details. It can take up to four days BUT 99% of the time, it is a matter of minutes.

2. Why doesn't -x- install?

Do you have the Net Framework installed? If not, it must be installed for our newest products.

If you do, please send us a comment using the Contact us page. This could be a bug that we need to fix.

3. You sell the E-Gold Flash Button Creator but don't accept E-Gold, can't I pay with my E-Gold account?

We accept E-Gold. Check the More Payment Options linked under the PayPal buttons on each product page

4. Can I move Comic Book Millennium to a new computer?

Yes.For Versions prior to 5 Just install it on your new computer. Register the new version with the code that you received with your order. You can look that up here Copy comics.mdx, comics.dbf, want.dbf and want.mdx to your new computer's directory where comic book millennium is installed.

Comic Book Millennium 5 you just install the program on the new computer and register it. Then just load your *.cbmV file.

5. Why didn't I receive my registration code yet?

You may have paid via e-check with PayPal. PayPal does not consider the transaction completed until 4-9 business days have passed when you pay via e-check. When PayPal notifies us that your payment has cleared, you will receive the code automatically. If you have not paid via e-check and it has been more than 4 days, then please contact us using our contact form on the Contact us page.

6. Do your products contain any spyware or adware?

No. We include no spyware or adware in our products and we will not in the future regardless of how much we are offered by third parties to do so. We are very opposed to either spyware or adware. We hate them when they end up on our computers so why would we inflict it on our customers.

7. I received an unsolicited email from Beaver Valley Software, why?

Amazingly our public email address received an email from a beavervalleysoftware email account that is not actually on our system. If you received anything from us that is not concerning a product that you purchased, it is more than likely from a third party who has set up Outlook to make it look like they are sending it from a Beaver Valley Software email address. We do not send unsolicited email except for press releases to public email addresses of computer publications and websites that we collected manually.

We do send emails to our customers announcing new product versions of products that they bought and if they are eligible for a free upgrade. And we may in the future hire an opt in mail list provider as long as the list is truly opt in.  

8. Can I redistribute -x-?

As long as it is the shareware version without the registration code, you can redistribute our products as long as you follow these directions. YOU MUST REDISTRIBUTE the products unchanged including the installer that we created and with nothing added to it. It must be exactly how we released it. If it is not, you may not redistribute.

9. How did you do -x-?

Sorry but our coding is closed source.

10. Why is your software closed source?

We'd like to eat. And programmers should not have to work at another job to live. Programmers should be paid for their work.

11. I don't use PayPal or I won't provide my information to PayPal. Can I use some other means to pay online?

Please check the More Payment Options link that is on every product page under the PayPal buttons. You will see E-Gold and on some products Regnow.

12. What is a legacy product?

A product we no longer offer on our site or a product that we inherited that we feel is not of high enough quality for the Beaver Valley Software brand.

13. Does your products use any open source tools?

With the exception of our installer, Inno Setup,  we do not use any open source tools.

14. Why doesn't Regnow appear normally as a payment option on your product page?

Because Regnow charges 20% to process the order while PayPal charges us 2.9% + .30.

15. What is the Net Framework?

It is Microsoft's newest tool for developing modern applications. Its similar to the move from DOS to Windows in the mid 90s. If you don't have the Net Framework than it would be the equivalent to you continuing to run DOS applications. The Net Framework is FREE and will be included in the next version of Windows. If you're running Windows 98 or later you can install the Framework..

16. When I click ok on your registration dialog, the program tries to access the internet, why?

Slowly we are changing our licensing system to an activation system. If you don't allow the program to access the internet, you program will not be registered. This is one of our attempts to combat illegal use of our software by those that have no morals at all.

17. I received a registration key from Regnow but it doesn't unlock the program. What's going on?

Their server hasn't talked to our server yet to add your order to our database and to make your key active. Thus as far as our server is concerned, your valid key is nothing more then an attempt to activate the software for free. Please give Regnow some time to contact our server.

If you are experiencing this problem with PayPal or E-Gold, let us know immediately. Once you recieve your code after paying with them, that means your order is completed and in our database. So your software should be activated.

Remember that PayPal orders can take up to four days to clear. Your code will not be active until then. But you also should not have received a code until your order has cleared.

©2006 Beaver Valley Software Company. All rights reserved